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Car-sharing platform
Car sharing: a reliable, bilingual knowledge base to bring teams together after a merger
Getaround is an international car-sharing platform. During its merger, I worked as an advisor to its VP Product to design its knowledge base: a bilingual source of reliable information for every team.
1 · Context
Getaround is an international car-sharing platform, with teams spread across several countries.
After the merger, the company needed to bring different teams, practices and cultures together around shared knowledge. The VP Product was leading this initiative internally and wanted an outside perspective to secure its design.
2 · Challenge
The brief at a glance
- Establish a common reference after the merger
- Guarantee reliable information for all
- Serve two languages without duplicating
- Harmonize documentation practices
- Make the team autonomous
The challenge was not to produce documentation, but to establish a common reference in an organization being reshaped: company knowledge that is accessible to all, reliable, and available in both English and French.
That meant deciding what belongs at the global level and what belongs to each team, harmonizing disparate documentation practices and keeping the architecture simple enough to be maintained in-house.
3 · Roadmap
- 1
Current-state assessment
A map of existing spaces, usage and team expectations, as the basis for every decision.
- 2
Knowledge base architecture
A clear structure between the global level and the team level, designed to be maintained in-house.
- 3
Templates and shared rules
Page templates and shared writing guidelines, for consistent documentation in both languages.
- 4
Oversight and mentoring
Support for the VP Product throughout the project, until the team was autonomous.
4 · The transformation
Before
- Teams from the merger, each with its own references.
- Disparate documentation practices.
- Information to make accessible in both English and French.
After
- A single, bilingual knowledge base, in English and French.
- Reliable information, shared by every team.
- A simple architecture, owned and maintained in-house by the VP Product and their team.
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